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More than meets AI

More than meets AI

More than meets AI

The embrace of artificial intelligence has come quickly in government. In May 2017, Congress established the bipartisan Congressional Artificial Intelligence Caucus, and members have since introduced numerous pieces of AI legislation. More recently, the administration launched the American AI Initiative through a February 2019 executive order, and the Department of Defense released its own strategy on how to incorporate AI into national security. As government use of AI evolves, agency leaders will look for pathways to capitalize on opportunities, and the workforce will need new technical and social skills to succeed in AI-augmented workplaces.

A new report — More Than Meets AI: Assessing the Impact of Artificial Intelligence on the Work of Government — aims to assist in that effort. Produced by the IBM Center for the Business of Government and the Partnership for Public Service, the report addresses how government can best harness AI’s potential to transform public sector operations, services and skill sets.

The report draws on insights from a series of roundtables with government leaders to explore pressing issues surrounding AI, share best practices for addressing solvable challenges, and work toward an implementation roadmap for government to maximize the benefits of AI. More specifically, it finds that AI could enable agencies to fulfill their numerous roles efficiently and effectively by reducing or eliminating repetitive tasks, revealing new insights from data, driving better decision-making, improving customer service and enhancing agencies’ ability to achieve their missions.

AI could help federal employees focus on core responsibilities related to their agencies’ missions and spend fewer hours on administrative duties. AI-assisted federal workers are likely to have more time to deliver services, interact with customers and perform other mission-related tasks. That said, agencies will need to enhance their digital and data literacy and learn how best to use AI and related technologies to work with citizens effectively.

The report focuses on three areas of impact that the experts agreed agencies will need to consider and manage: a transformed workday, the potential for personalized customer service, and the increased importance of technical and data skills.

AI will transform the federal workday

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